Twelve months on every Poolboy
Everything except punctures and normal wear and tear. Your Australian Consumer Law rights sit on top of that.
On every Poolboy, from the day it arrives.
Original condition and packaging.
For small punctures in the bladder.
We cover it when the product is faulty.
What is covered, in plain English
No fine print hiding at the bottom. This is all of it.
What the warranty covers 12 MONTHS
Every Poolboy is covered for 12 months, excluding punctures and normal wear and tear.
If your Poolboy is faulty we will repair or replace it and cover the return freight. If a repair or replacement is not possible, we refund you once the item is back with us.
What it does not cover THE EXCLUSIONS
- Punctures, and normal wear and tear.
- Intentional damage, accidental damage, misuse and negligence.
- Damage from not following the care instructions supplied with your product, which may void the warranty.
Get in touch anyway. As an existing customer we will try to help with a reduced cost of replacement.
If it gets a puncture REPAIR KIT
Small punctures in the inflatable bladder can be patched with the repair kit supplied in the box. If it will not hold, email us at info@poolboycollective.com and we will talk you through the options.
Something missing or damaged on arrival AT OUR COST
If anything is missing from your order, or a small part is damaged and can be replaced, we will replace it at our cost.
Changing your mind 30 DAYS
Return within 30 days of delivery for a refund or exchange, in original condition and packaging. Email us first at info@poolboycollective.com so we can arrange it. Full terms are in our refund policy.
Safety NOT A LIFESAVING DEVICE
Poolboy floats are lifestyle products for relaxing on. They are not lifesaving flotation devices and must never be used as one.
To the extent permitted by law, we are not responsible for damage to property or injury caused by the use of these products.
Your rights under Australian law CGA
Your rights under the Australian Consumer Law apply at all times, and nothing on this page limits them. This warranty is in addition to those rights, not instead of them.
One phone call, not a form
GET IN TOUCH
Email info@poolboycollective.com with your order number and what has happened.
WE ARRANGE THE RETURN
If it is faulty, we sort the freight and we pay for it. Do not send anything back before you have spoken to us.
REPAIR, REPLACE OR REFUND
We repair or replace it. If neither is possible, you get your money back once it is with us.
Questions about your warranty
Email info@poolboycollective.com and someone who knows the product will answer. The Poolboy warranty is provided by Design Concepts NZ Ltd, the New Zealand company behind the Poolboy brand.
